Service Area

Payment. No payment is required upfront. We'll invoice you when your media is delivered, and payment is due upon receipt.

On-site add-ons. If you'd like to add services while our photographer is at the property — detail photos, an agent intro, additional coverage, or anything else — just ask. We'll take care of it on the spot and add it to your invoice. Once a service has been captured on site, it is final. Our team member has already given their time and used their equipment to complete it, so services added during a shoot cannot be removed from the invoice afterward.

Yard sign discount. If you choose to let us place a Johnson Creative Team sign at your listing crediting us with the media, you'll receive a discount on your order and agree to leave the sign in place until the property closes.

If the sign needs to come down before closing, email team@johnsoncreativetn.com with the listing address and the reason. If it's a legitimate HOA violation — supported by an HOA notice, the community's posted sign policy, or an email from the management company — your discount stands. Removal for any other reason — including a request from the homeowner — will result in the discount being removed, and you will be responsible for paying that amount.

Once the property closes, you're welcome to return the sign to us or dispose of it.

Past-due accounts. Balances unpaid after 15 days accrue a late fee of $25 per month. At 45 days past due, we freeze all assets and pause new orders until the balance is cleared. At 90 days, the account is sent to collections.

Order details. You are expected to accurately enter or communicate all pertinent property information at the time the order is placed. We reserve the right to correct inaccurate information and adjust pricing to reflect the actual order — for example, if a property is entered as 1,200 square feet but is actually 2,400 square feet. We reserve the right to refuse service.

Cancellations, credits & refunds. If you cancel before your scheduled shoot time, there is no charge. If you've already paid for an order you later cancel, we'll issue a credit for the full amount, which can be applied to a future order. Refunds are considered on a case-by-case basis.

Permission. By placing an order, you authorize Johnson Creative Team, Inc. to enter the property to take photographs and/or video footage, and you agree to indemnify and defend Johnson Creative Team, Inc. against any claims arising from our services.

Arrival window. Our team will arrive within 30 minutes of your scheduled start time. Your photographer will reach out with an ETA when they're on their way.

Access. If we are unable to gain access to the property within 15 minutes of arriving, the shoot will be canceled and the full order amount will be invoiced.

Delays. Appointments delayed by more than 30 minutes will incur a rescheduling fee. Our team is often booked immediately following your appointment and will be obligated to leave at the scheduled end time. If the project is incomplete at that point, rescheduling will be necessary and the agent assumes full responsibility for any delays.

Return visits. A $65 return-visit fee (not including travel fees) applies any time we must return to a property when Johnson Creative Team is not at fault. This includes, but is not limited to: no key in the lockbox, an incorrect or missing lockbox code, or gate or alarm codes not provided.

Weather. Our team will shoot in inclement weather — rain, snow, or wind — unless conditions pose a risk of damage to our equipment. If they do, we'll reach out with rescheduling options.

Standard coverage. Standard photo and video shoots include the front and back exterior, plus major rooms: living room, dining room, family room, kitchen, master bedroom, master bathroom, and additional bedrooms. Let us know in advance if you have specific requests for other areas. We do not move furniture or provide staging, and we cannot edit items out of video. Color accuracy cannot be guaranteed, and minor imperfections may be present.

Neighborhood Photos and Video. If neighborhood coverage is selected, we'll capture both photos and video of the areas you request. We do not guarantee a specific number of neighborhood photos or a specific length of neighborhood footage. Please specify the location of any desired neighborhood areas in the notes on the order form — our photographers will not search for neighborhood amenities without directions, and will not trespass. Permission and access must be granted for each requested area. We will not photograph or film neighborhood pools or spas with people present, or schools without written authorization from a school representative. Johnson Creative Team, Inc. reserves the right to reuse neighborhood photos and video and resell them as "Stock Community Photos" and "Stock Community Footage," as they are sold with usage rights, not ownership rights.

Aerial photography & FAA authorization. If aerial photos are ordered in a location with FAA restrictions, we will make every effort to obtain the necessary authorization before your scheduled appointment. If we cannot secure authorization, we'll contact you with available options. Johnson Creative Team, Inc. is not liable for denied FAA approvals.

Virtual staging. For orders including virtual staging, all rooms to be staged must be free of furniture. If furniture is present, an advanced editing fee will be incurred. Video virtual staging can take 5–7 days to complete.

Delivery. Turnaround times from the completion of your shoot:

• Photography, floor plans, and 3D tours — next day, excluding Sundays
• Saturday shoots — the following Monday
• Video — within 48–72 hours, excluding weekends
• Virtually staged photos — within 48 hours
• Virtually staged video - within 1 week

Reviewing & accepting media. Once your media has been delivered, you have five business days to review it and request any edits. If no edits are requested in that window, Johnson Creative Team, Inc. will consider all media accepted and approved. A reshoot requested after the five business days is treated as a new shoot and billed at our standard pricing.

3D Zillow tours. We perform a complete scan of the home and property using Zillow's 3D Home technology. We are Zillow Showcase certified and comply with all applicable training requirements and platform guidelines provided by Zillow. While we conduct every scan in accordance with Zillow Showcase standards and best practices, we are not liable for rendering delays, technical malfunctions, or display issues originating from Zillow's platform.

We do not store or archive Zillow 3D tours. Delivery of the tour is limited to providing the Zillow-generated link upon completion. Hosting, visibility, and retention are managed exclusively by Zillow and are subject to their terms and policies, and we make no guarantees regarding how long a tour remains available on Zillow's platform.

Custom website domains. Custom website domains are registered for one year. If you'd like to renew after that, please reach out to us.